Registers – Systems controlled by data bearing records – Credit or identification card systems
Patent
1997-06-24
1999-10-26
Le, Thien Minh
Registers
Systems controlled by data bearing records
Credit or identification card systems
463 42, 273460, G06K 500, A63B 1500, H04L 1243
Patent
active
059712716
ABSTRACT:
A system for expanding the operation and play of gaming devices such as slot machines is disclosed. It employs an enhanced gaming device including an audio and a video channel between the gaming device and a central location manned by one or more concierges who can communicate with the player, answer questions, make reservations and, in general, attend to the requests of the player. Selected video displays under the control of the concierge are substituted for the normal video display such as a pay table at the gaming device. Communication is initiated by the player by lifting a handset, operating a call button or by inserting a club card into a card slot. Any of these actions will place the call in a queue for answering. If a club card was inserted, player data is displayed before a concierge and the player views an image of the concierge. Player requests may then be addressed. Other calls are likewise addressed. Machine malfunction, jackpot win and coin in/coin out data also trigger concierge response. A variety of locally controlled video presentations may be provided. The system includes video, audio and data communication and storage. Optionally, video communication from the player to the concierge is provided. In the event of a machine malfunction, the concierge is alerted and may request technician attention. Non club card initiation of communication are prioritized with club card system operation.
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Conway Ursula
Findley Rawle
Lathrop Kenneth
May Laura
Moore Stephen
Le Thien Minh
Mirage Resorts Incorporated
Sherr Daniel
Wagner John E.
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