Failover voice messaging

Details Failover voice messaging Failover voice messaging

2011-03-22

2011-03-22

Sing, Simon (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Message management

C379S279000, C370S401000

Reexamination Certificate

active

07912189

ABSTRACT:
An improved approach to failover voice messaging services is provided. In one example, a method includes detecting a network communication interruption between a branch office and a main office, provisioning a mailbox of a failover voice messaging system of the branch office, and receiving an incoming call at the branch office. The method also includes routing the incoming call to the mailbox, storing a message associated with the incoming call in the mailbox, and detecting a restored network connection between the branch office and the main office. The method further includes synchronizing the message between the mailbox of the failover voice messaging system of the branch office and a corresponding mailbox of a voice messaging system of the main office in response to the restored network connection. Failover voice messaging systems supporting such features are also provided.

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Cisco Unity Express, http://en.wikipedia.org/wiki/Cisco—Unity—Express, Jan. 5, 2007, 1 page.

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