Electrical computers and digital processing systems: multicomput – Computer-to-computer data routing
Reexamination Certificate
2001-03-31
2010-06-01
Bruckart, Benjamin R (Department: 2446)
Electrical computers and digital processing systems: multicomput
Computer-to-computer data routing
Reexamination Certificate
active
07730204
ABSTRACT:
A method and apparatus for inter-module communication is disclosed. The method includes forming a message that includes customer relations management system information. The customer relations management system information may include, for example, agent information, work item information, queuing information, statistical information, connection information or rule information, among other such information. The message can be communicated in order to perform a function, such as an agent-related function, a work item-related function, a statistics-related function or an administrative function, for example. The message can be, for example, a command, a request or a notification.
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Bruckart Benjamin R
Campbell Stephenson
Siebel Systems Inc.
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