Extensible interactive voice response

Details Extensible interactive voice response Extensible interactive voice response

2006-06-27

2006-06-27

Ho, Duc (Department: 2665)

Multiplex communications

Pathfinding or routing

Combined circuit switching and packet switching

C370S401000, C379S088170

Reexamination Certificate

active

07068643

ABSTRACT:
In implementing an interactive voice response mechanism, a communication device establishes a communication connection with an application server. Application logic on the communication device, which may pre-exist on the device or be downloaded from the application server, defines at least one voice response application. The communication device includes a processor that operates to execute the application logic and locally administer the voice response application. Therefore, the voice response application is executed on the communication device instead of in a centralized interactive voice response unit (IVR).

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patent: 6721705 (2004-04-01), Kurganov et al.
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