Event notification verification and escalation

Details Event notification verification and escalation Event notification verification and escalation

2005-09-22

2010-11-16

Truong, Cam Y (Department: 2167)

Data processing: database and file management or data structures

Database design

Data structure types

C706S001000, C706S002000, C706S003000, C706S004000, C706S005000

Reexamination Certificate

active

07836081

ABSTRACT:
Documents to be accessed over a computer network are stored in network data storage such that each document is associated with a document archive and a task is associated with each stored document. An escalation list is created for each task and is associated with the document archive so as to specify an ordered list of escalation items to be satisfied until fulfillment of the task. When a parameter associated with each escalation list item has been satisfied, process operations associated with the next escalation list item are performed. Fulfillment of the task results in appending a verification of task fulfillment to the document archive.

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International Search Report and the Written Opinion of the International Searching Authority for PCT/US06/36755 dated Mar. 10, 2008.

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