Evaluating performance of a voice mail system in an...

Details Evaluating performance of a voice mail system in an... Evaluating performance of a voice mail system in an...

2007-08-28

2007-08-28

Tieu, Binh K. (Department: 2614)

Telephonic communications

Diagnostic testing, malfunction indication, or electrical...

Of audio message storage and retrieval

C379S010010, C379S010030, C379S027040

Reexamination Certificate

active

10611205

ABSTRACT:
One preferred embodiment of the present invention provides a system and method for evaluating the performance of an inter-messaging network of voice mail systems. This preferred embodiment includes an evaluation test unit that connects to the inter-messaging network and requests a test data file to be retrieved from a particular voice mail system in the inter-messaging network. The requests for the test data file are generated according to a schedule of operation so that the requests are repeated within a defined time span. Accordingly, the performance of the inter-messaging network, as represented by the result of the request attempt, is evaluated according to a defined level of performance, such as a preferred time limit. Other systems and methods are also provided.

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