Enhanced voicemail system

Details Enhanced voicemail system Enhanced voicemail system

2007-02-20

2007-02-20

Escalante, Ovidio (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Interaction with an external nontelephone network

C379S088160, C379S088220

Reexamination Certificate

active

11170531

ABSTRACT:
An enhanced Voice extensible Markup Language (VXML) based voicemail system that has a distributed architecture and methods for implementing enhanced VXML based voicemail systems are disclosed. The voicemail system includes a media server, which is in communication with a telephone network. The media server is adapted to invoke a voicemail service of the distributed voicemail system and adapted to render at least a first portion of a Voice extensible Markup Language (VXML) page. An application server, which is in communication with the media server, is adapted to generate a VXML page and provide the VXML page to the media server. The XVML page has a tag embedded therein, and the media server processes the tag. A voicemail-account monitorer, which monitors at least a portion of the voicemail system, is invoked by the media server processing the tag.

REFERENCES:
patent: 2003/0235183 (2003-12-01), Skelton et al.
patent: 2004/0086095 (2004-05-01), Dixit et al.
patent: 2004/0225499 (2004-11-01), Wang et al.

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