Enhanced directory assistance automation

Details Enhanced directory assistance automation Enhanced directory assistance automation

2006-02-14

2006-02-14

Hoosain, Allan (Department: 2645)

Telephonic communications

Audio message storage, retrieval, or synthesis

C379S088010, C379S088070, C379S088170, C379S088180, C379S201070, C379S207120, C379S218010, C379S218020, C379S142070, C379S142150

Reexamination Certificate

active

06999563

ABSTRACT:
The present invention enhances directory assistance automation by searching traditional directory assistance databases with independent listing and locality queries. Initially, a caller's speech responses from a directory assistance inquiry are individually converted to independent listing and locality search queries. The listing and locality queries are determined by processing the caller's speech responses using a defined speech recognition grammar. The listing and locality queries are used to search a directory assistance database. Once the listing results are returned from the directory assistance database, the records in the listing results are analyzed to select a number for the caller's directory assistance request.

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