Employing VXML to provide enhanced voicemail system

Telephonic communications – Diagnostic testing – malfunction indication – or electrical... – Monitoring

Reexamination Certificate

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C379S088170, C379S133000

Reexamination Certificate

active

07970106

ABSTRACT:
An enhanced Voice eXtensible Markup Language (VXML) based voicemail system that has a distributed architecture and methods for implementing enhanced VXML based voicemail systems are disclosed. The voicemail system includes a media server, which is in communication with a telephone network. The media server is adapted to invoke a voicemail service of the distributed voicemail system and adapted to render at least a first portion of a Voice eXtensible Markup Language (VXML) page. An application server, which is in communication with the media server, is adapted to generate a VXML page and provide the VXML page to the media server. The XVML page has a tag embedded therein, and the media server processes the tag. A voicemail-account monitorer, which monitors at least a portion of the voicemail system, is invoked by the media server processing the tag.

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patent: 2003/0051037 (2003-03-01), Sundaram
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patent: WO01/52509 (2001-07-01), None

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