Data processing: speech signal processing – linguistics – language – Linguistics – Translation machine
Reexamination Certificate
2006-06-06
2006-06-06
McFadden, Susan (Department: 2655)
Data processing: speech signal processing, linguistics, language
Linguistics
Translation machine
C704S275000, C704S270000, C379S088010, C455S411000, C455S415000
Reexamination Certificate
active
07058565
ABSTRACT:
The invention comprises capturing a customer's speech, recognizing a key word in the customer's speech, searching a database, and retrieving information from the database. The retrieving is a real-time process, completed during a conversation involving the customer and a customer service representative. Examples include methods employing computerized speech recognition and key words to improve customer service, systems for executing methods of the present invention, and instructions on a computer-usable medium, or resident in a computer system, for executing methods of the present invention.
REFERENCES:
patent: 5724416 (1998-03-01), Foladare et al.
patent: 5797116 (1998-08-01), Yamada et al.
patent: 5832063 (1998-11-01), Vysotsky et al.
patent: 6046762 (2000-04-01), Sonesh et al.
patent: 6055497 (2000-04-01), Hallkvist et al.
patent: 6100882 (2000-08-01), Sharman et al.
patent: 6122615 (2000-09-01), Yamamoto et al.
patent: 6141661 (2000-10-01), Brown et al.
patent: 6178404 (2001-01-01), Hambleton et al.
patent: 6205428 (2001-03-01), Brown et al.
patent: 6223158 (2001-04-01), Goldberg
patent: 6243454 (2001-06-01), Eslambolchi
patent: 6370504 (2002-04-01), Zick et al.
patent: 6404872 (2002-06-01), Goldberg et al.
patent: 6462500 (2002-10-01), L'Hegarat et al.
patent: 6487530 (2002-11-01), Lin et al.
patent: 6532444 (2003-03-01), Weber
patent: 6640210 (2003-10-01), Schaefer et al.
patent: 6801619 (2004-10-01), Bae
Phillips, “VoiceXML and the Voice / Web Environment Visual Programming Tools for Telephone Application Development,”Dr. Dobb's Journal, vol. 26, Issue 10, pp. 91-96, Oct. 2001.
Nuance Communications,The Business Case for Speech Recognition, 2000 (White paper available at www.nuance.com). Do Date or Month.
Gusler Carl Phillip
Hamilton, II Rick Allen
Waters Timothy Moffett
International Business Machines - Corporation
McFadden Susan
Mims Jr. David A.
Rivero Minerva
Walder, Jr. Stephen J.
LandOfFree
Employing speech recognition and key words to improve... does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Employing speech recognition and key words to improve..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Employing speech recognition and key words to improve... will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-3626169