Electronic customer service and rating system and method

Details Electronic customer service and rating system and method Electronic customer service and rating system and method

2006-06-20

2006-06-20

Reagan, James A (Department: 3621)

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

Discount or incentive

C705S001100, C705S002000, C705S002000, C705S014270, C705S026640, C705S040000, C370S352000, C370S248000, C709S203000, C709S217000, C709S223000, C709S225000, C709S227000, C379S114010, C379S230000, C379S029010, C379S221010, C379S229000, C379S088130, C707S793000

Reexamination Certificate

active

07065494

ABSTRACT:
A method and system of receiving, storing, and delivering customer comments, including qualitative and quantitative feedback, over a communications network, such as the Internet. Also, the present invention relates to a method and system of rating and ranking companies, including individual merchants and both buyers and sellers, and their products and services based upon comments received and then awarding the companies points based upon their rating.

REFERENCES:
patent: 6037934 (2000-03-01), Himmel et al.
patent: 2002298001 (2001-03-01), None
eBay. “The World's Online Marketplace.” [online]. [retreived from the Internet on Dec. 6, 2001]. <http://www.ebay.com/> 1995-2001.
PC World. “Don't Get Taken at Web Auctions.”May 1999; PC World v17, n5, p27.
Mannix, Margaret. “Who's Been naughty and Who's Been Nice.” Sep. 27, 1999; US News and World Report v127 n12, p60.
eBay Feedback Forum.http://cgi2.ebay.com/aw-cgi/eBayISAPI.dll?ViewFeedback&userid=hotrodsteele%40comcast.net.retrieved 30 Jun. 202 [online].
The Wayback Machine. http://www.archive.org/ Retrieved Jun. 30, 2002 [online].
Prince, Dennis L. “Online Auctions at eBay.” Prima Publising; Rocklin, CA Apr. 21, 1999. pp. 419-433.

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