Electronic call assistants with shared database

Telephonic communications – Special services – Service profile

Reexamination Certificate

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Details

C379S088180

Reexamination Certificate

active

10168370

ABSTRACT:
A telephone exchange (1) arranged to communicate with communication units (2, 3, 4, 5, 7) and to provide a plurality of electronic call assistants to the communication units, a first electronic call assistant (12) being provided to a first communication unit (2) and a second electronic call assistant (14) to a second communication unit (4), the first electronic call assistant (12) having access to a distinct first database (36), the second electronic call assistant (14) having access to a distinct second database (38), wherein the first (12) and second (14) electronic call assistants share a common database (40).

REFERENCES:
patent: 5652789 (1997-07-01), Miner et al.
patent: 5724409 (1998-03-01), Malik et al.
patent: 5742668 (1998-04-01), Pepe et al.
patent: 6064723 (2000-05-01), Cohn et al.
patent: 6381324 (2002-04-01), Shaffer et al.
patent: 6745244 (2004-06-01), Cosgriff et al.
patent: 7103589 (2006-09-01), Kepler et al.
patent: 0 565 850 (1993-10-01), None
patent: 0 569 164 (1993-11-01), None
patent: 0 942 574 (1999-09-01), None
patent: WO 98/53586 (1998-11-01), None
“The Electronic Receptionist: A Knowledge-Based Approach to Personal Communications,” Bellcore Exchange, Livingston, NJ, Jan. 1, 1994, pp. 1-8.

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