E-mail system and interface for equipment monitoring and control

Details E-mail system and interface for equipment monitoring and control E-mail system and interface for equipment monitoring and control

1997-02-25

1999-12-14

Maung, Zarni

Electrical computers and digital processing systems: multicomput

Computer conferencing

Demand based messaging

709202, 709203, 709238, 709246, 709250, H04L 1200, G06F 1300

Patent

active

060030704

ABSTRACT:
The invention is an interface device that is either integral or peripheral to equipment that requires monitoring and maintenance. The equipment may be a PBX or ACD, but may also include any type of equipment that requires monitoring and/or maintenance. The interface device converts the output from the equipment to e-mail messages that are sent to the technician at a remote location, and converts e-mail instructions from the technician that are received at the interface device to ASCII terminal keystrokes that the PBX receives and understands. The interface can broadcast multiple error messages to multiple recipients. The interface device allows multiple technicians simultaneous access to the equipment. The interface devices provides enhanced access security to the equipment.

REFERENCES:
patent: 5406557 (1995-04-01), Baudoin
patent: 5530740 (1996-06-01), Irribarren et al.
patent: 5590281 (1996-12-01), Stevens
patent: 5627972 (1997-05-01), Shear
patent: 5630060 (1997-05-01), Tang et al.
patent: 5634005 (1997-05-01), Matsuo
patent: 5706452 (1998-01-01), Ivanov
patent: 5765033 (1998-06-01), Miloslavsky
patent: 5826269 (1998-10-01), Hussey

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