Telephonic communications – Audio message storage – retrieval – or synthesis – Interaction with an external nontelephone network
Reexamination Certificate
2008-05-27
2008-05-27
Gauthier, Gerald (Department: 2614)
Telephonic communications
Audio message storage, retrieval, or synthesis
Interaction with an external nontelephone network
C379S088220, C704S270000, C709S217000
Reexamination Certificate
active
07379539
ABSTRACT:
The present invention is a computer system and method that manages connections between one or more data network interfaces and one or more phone interfaces. A manager process, running on a computer system having both data and phone network interfaces, receives one or more telephone calls from one or more users over one of the phone interfaces and than accesses one or more profiles associated with each of the users. These profiles have one or more service identifiers and one or more interactive response agent (IRA) identifiers associated with the respective user. A menu of the service identifiers is presented to the user. The system then looks up an agent address of one of the IRAs that is associated with the service identifier selected by the user from the menu and establishes a session with the associated IRA. Having done this a two-way communication with the associated IRA occurs during the session. In this communication, the IRA is capable of passing information to the system from one or more application servers to which the IRA is connected over one or more data networks.
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Liu Te-Kai
Maruyama Kiyoshi
Gauthier Gerald
International Business Machines - Corporation
Scully , Scott, Murphy & Presser, P.C.
Verminski, Esq. Brian P.
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