Telephonic communications – Audio message storage – retrieval – or synthesis – Interacting voice message systems
Reexamination Certificate
2007-11-23
2009-10-13
Gauthier, Gerald (Department: 2614)
Telephonic communications
Audio message storage, retrieval, or synthesis
Interacting voice message systems
C379S088010, C379S088120, C379S088130, C379S088170, C379S201010, C455S406000, C455S456100, C463S040000, C704S270100, C704S275000, C717S125000
Reexamination Certificate
active
07602889
ABSTRACT:
A method, system and apparatus for dynamically alerting calling parties of menu structure changes in a telephone prompting system. In a telephone prompting system, a menu structure change alert method can include determining whether a menu structure change has occurred for the telephone prompting system in response to the receipt of an incoming call from a calling party. Subsequently, the calling party can be selectively alerted of the menu structure change. In this regard, an alert message can be played to the calling party.
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Lewis James R.
Sadowski Wallace J.
Carey Rodriguez Greenberg & Paul LLP
Gauthier Gerald
Greenberg, Esq. Steven M.
International Business Machines - Corporation
Tomlin, Esq. Richard A.
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