Dynamic network automatic call distribution

Details Dynamic network automatic call distribution Dynamic network automatic call distribution

1992-12-29

1995-09-12

Dwyer, James L.

Telephonic communications

Special services

Service trigger

379265, 379220, 379221, 379230, H04M 700, H04M 300

Patent

active

054504821

ABSTRACT:
A network ACD that, when one switch in the network has blocked services, distributes calls to another switch with available services; wherein such distribution is based on information stored in each switch. The stored information comprises a list of switches within the network wherein an availability status is associated with each service, and an availability status of a trunk connecting the initial switch and the other switches in the network. Each switch sends an updated status to the other switches via a signaling network whenever a service changes status.

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patent: 5249223 (1993-09-01), Vanacore
"Traffic Engineering for Automatic Call Distribution Networks", Tenth International Teletraffic Congress, Proceedings 2, Montreal 1983, pp. 1-8.
"A Switch in Time", Phil Tremewan, Telecom World, Aug., 1992, pp. 55 & 59.

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