Data processing: database and file management or data structures – Database and file access – Search engines
Reexamination Certificate
2007-03-12
2010-11-02
Wong, Don (Department: 2163)
Data processing: database and file management or data structures
Database and file access
Search engines
C707S708000, C707S710000, C707S771000
Reexamination Certificate
active
07827161
ABSTRACT:
According to one aspect of the present invention, there is provided a method of identifying a document in a support automation system in response to receiving diagnostic data, the documents being stored in a database, comprising analysing the diagnostic data and retrieving, in response to the analysis, one more keywords, and searching the database using the one or more retrieved keywords to identifying one or more documents therein.
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European Search Report for EP Application No. 06300229.9-2201, received Nov. 9, 2006.
Hewlett--Packard Development Company, L.P.
Thai Hanh B
Wong Don
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