Distributed system for call processing

Details Distributed system for call processing Distributed system for call processing

1997-06-11

1999-03-02

Weaver, Scott L.

Telephonic communications

Audio message storage, retrieval, or synthesis

Voice activation or recognition

379 8807, 379201, H04M 164

Patent

active

058781170

ABSTRACT:
A method and system for processing a telephone call in a distributed system comprising a voice response unit and a resource server connected by a local area network; wherein the voice response unit utilizes one or more digital trunks, each of the trunks having a plurality of telephone lines, and wherein the resource server includes a voice recognition system. The method and system comprise demultiplexing an incoming signal, aggregating the incoming telephone signal into a succession of voice data packets, transmitting the packets over the local area network, performing a voice recognition function on the succession of packets, and transmitting the recognized text over the local area network.

REFERENCES:
patent: 4782509 (1988-11-01), Shepard
patent: 4955054 (1990-09-01), Boyd, Jr. et al.
patent: 4959854 (1990-09-01), Cave et al.
patent: 4975905 (1990-12-01), Mann et al.
patent: 5052038 (1991-09-01), Shepard
patent: 5136631 (1992-08-01), Einhorn et al.
patent: 5179585 (1993-01-01), MacMillan, Jr. et al.
patent: 5187735 (1993-02-01), Garcia et al.
patent: 5193110 (1993-03-01), Jones et al.
patent: 5199062 (1993-03-01), Von Meister et al.
patent: 5204894 (1993-04-01), Darden
patent: 5260990 (1993-11-01), MeLampy et al.
patent: 5274695 (1993-12-01), Green
patent: 5278897 (1994-01-01), Mowery et al.
patent: 5283888 (1994-02-01), Dao et al.
patent: 5333266 (1994-07-01), Boaz et al.
patent: 5349636 (1994-09-01), Irrabarren
patent: 5351276 (1994-09-01), Doll, Jr. et al.
patent: 5381466 (1995-01-01), Shibayama et al.
patent: 5384829 (1995-01-01), Heileman, Jr. et al.
patent: 5465290 (1995-11-01), Hampton et al.
patent: 5475792 (1995-12-01), Stanford et al.
patent: 5479488 (1995-12-01), Lennig et al.
patent: 5581600 (1996-12-01), Watts et al.
Conversant 1 Voice System; Architecture and Applications, Robert J. Perdue AT&T Technical Journal, vol.65, No.5, pp. 34-47 Oct. 1986.
"Voicetek Corporation VTK-300",Product Summary Oct. 1990.

Affiliated with

Also associated with

Rating

Distributed system for call processing does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Distributed system for call processing, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Distributed system for call processing will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-429788