Distributed subscriber adjunct services system

Details Distributed subscriber adjunct services system Distributed subscriber adjunct services system

1998-11-06

2001-05-22

Matar, Ahmad (Department: 2642)

Telephonic communications

Special services

Locating using diverse technology

C379S199000, C379S207030

Reexamination Certificate

active

06236720

ABSTRACT:

FIELD OF THE INVENTION
This invention relates to subscriber adjunct service systems, such as voice mail message systems, and in particular to a distributed subscriber adjunct services system that provides the subscriber adjunct services interface on a distributed basis to enable the subscriber to access the functionality of the subscriber adjunct service system via a local call even though the subscriber's adjunct service system and its information content is remotely located from the subscriber.
Problem
It is a problem in field of providing subscriber adjunct services that the apparatus that implements the subscriber adjunct service function is co-located with the particular telecommunication network service node that is used to provide the subscriber with basic telecommunication services. The adjunct service systems include, but are not limited to: voice mail systems, voice dialing systems, intelligent personal agents, electronic receptionist, and the like. Thus, when the subscriber travels away from the area served by the subscriber's home telecommunication network service node, the subscriber adjunct services can be accessed only by the establishment of a long distance call connection from the subscriber's present location to the subscriber's home telecommunication network service node. With the increasing reliance on subscriber adjunct services, the number of long distance call connections required to maintain the typical subscriber in contact with the multitude of subscriber adjunct services represents an unacceptable expense.
The typical subscriber adjunct service comprises a subscriber agent that maintains the subscriber data and logic for the system operation and is typically colocated with the telecommunication network service node that is used to provide the subscriber interface. For example, the subscriber interface in a voice mail system provides voice prompts, interprets the subscriber input data and plays the voice mail that is stored in the voice mail system for the subscriber. When a subscriber is traveling at a distance from their normal geographic home location, the subscriber must dial a long distance call to the subscriber adjunct system to retrieve their messages, access their personal voice dialing lists, intelligent personal agents, electronic receptionist, and the like, since the telecommunication network service node local to the subscriber does not have access to any of the data that comprises the subscriber's adjunct services.
Solution
The above described problems are solved and a technical advance achieved by the present distributed subscriber adjunct services system that functions to implement a distributed presence of the subscriber adjunct service over the extent of a telecommunication network. The subscriber can thereby access the functionality of their home subscriber adjunct services system via a local call connection yet directly obtain access to their subscriber agent in their standard access mode. The telecommunication network service node that the subscriber accesses receives the necessary subscriber data, control messages and the like from the subscriber agent of the subscriber adjunct services system by data networking via a standard telecommunication transfer protocol, such as TCP/IP via the Internet or an Intranet. This data communication connection enables the local telecommunication network service node to realize the functionality of the subscriber adjunct service system without the need for a long distance call connection to the subscriber's home telecommunication network service node.


REFERENCES:
patent: 5524140 (1996-06-01), Klausner et al.
patent: 5717742 (1998-02-01), Hyde-Thomson
patent: 5719922 (1998-02-01), Bremer et al.
patent: 5737395 (1998-04-01), Irribarren

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