Distributed customizable voicemail system

Telephonic communications – Audio message storage – retrieval – or synthesis – Interaction with an external nontelephone network

Reexamination Certificate

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Details

C379S088160, C379S088220

Reexamination Certificate

active

11170537

ABSTRACT:
A Voice Extensible Markup Language (VXML) based voicemail system that has a distributed architecture is disclosed. The VXML voicemail system includes a media server and an application server. The media server is in communication with a telephone network. The media server receives a telephone call through the telephone network and invokes a voicemail service of the voicemail system by sending a request to an application server. The application server is adapted to generate a Voice Extensible Markup Language (VXML) page in response to receiving the request and provide the media server with the VXML page to the media server, wherein the media server renders at least a portion of the VXML page. Methods for implementing VXML based voicemail systems are also disclosed. One method includes the steps: receiving a telephone call from a caller, the telephone call being received from a telephone network at a media server; receiving, at an application server, a request from the media server for a service; responsive to receiving the request, generating, at the application server, a Voice Extensible Markup Language (VXML) page; and rending at least a portion of the VXML page.

REFERENCES:
patent: 2003/0043978 (2003-03-01), Gallagher
patent: 2003/0215068 (2003-11-01), Stein et al.
patent: 2004/0225499 (2004-11-01), Wang et al.

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