Data processing: software development – installation – and managem – Software upgrading or updating – Network
Reexamination Certificate
2008-01-08
2008-01-08
Ingberg, Todd (Department: 2193)
Data processing: software development, installation, and managem
Software upgrading or updating
Network
C717S178000, C717S101000
Reexamination Certificate
active
10687176
ABSTRACT:
A method, apparatus, and computer instructions for managing software. A solution to a problem that has occurred with a program on a client data processing system is received by a server. This solution is created while solving the problem that occurred on the data processing system. The solution includes a process that may be executed on another data processing system to solve the same problem on that data processing system. The process is, for example, a script, a macro, or a set of computer executable steps or instructions. A database of solutions is selectively updated to reflect the new solution. In response to a request for a solution by another client system to a problem, the server will respond with the current solution that exists in the database.
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Chefalas Thomas E.
Mastrianni Steven J.
Ingberg Todd
International Business Machines - Corporation
Yamonaco Lisa M.
Yee Duke W.
Yociss Lisa L. B.
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