Disambiguating results within a speech based IVR session

Details Disambiguating results within a speech based IVR session Disambiguating results within a speech based IVR session

2007-08-21

2007-08-21

{hacek over (S)}mits, Talivaldis Ivars (Department: 2626)

Data processing: speech signal processing, linguistics, language

Speech signal processing

Application

C379S088180, C379S207130, C704S246000, C704S251000, C704S275000

Reexamination Certificate

active

10396081

ABSTRACT:
Within an interactive voice response system, a method of automatically disambiguating results presented to a user can include determining the identity of a user within an interactive voice response session, receiving user inputs specifying selections in an interactive voice response menu hierarchy, and storing historical information specifying the user selections within a profile associated with the identity of the user. For at least one subsequent input from the user, identifying the historical information associated with the identity of the user and using the historical information to reduce a number of possible selections in the interactive voice response menu hierarchy which are presented to the user.

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