Directory assistance dialog with configuration switches to...

Telephonic communications – Special services – Automatic directory service

Reexamination Certificate

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Details

C379S088010, C704S275000

Reexamination Certificate

active

07050560

ABSTRACT:
A method of providing a caller with a directory assistance dialog. The dialog is configurable, at any level of the dialog, from an automated speech recognition (ASR) dialog to an operator-assisted (OP) dialog. The dialog is handed off to an operator if any level of the speech recognition dialog fails. Also, a configuration switch may be set to cause the dialog to be handed off to an operator even if a response at some level of the ASR dialog is successfully recognized.

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