Telephonic communications – Special services – Automatic directory service
Reexamination Certificate
2011-03-22
2011-03-22
Nguyen, Quynh H (Department: 2614)
Telephonic communications
Special services
Automatic directory service
C379S088010, C704S225000
Reexamination Certificate
active
07912201
ABSTRACT:
A method of providing a caller with a directory assistance dialog. The dialog is configurable, at any level of the dialog, from an automated speech recognition (ASR) dialog to an operator-assisted (OP) dialog. The dialog is handed off to an operator if any level of the speech recognition dialog fails. Also, a configuration switch may be set to cause the dialog to be handed off to an operator even if a response at some level of the ASR dialog is successfully recognized.
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Bushey Robert R.
Chang Hisao M.
Martin John M.
AT&T Intellectual Property I L.P.
Jackson Walker L.L.P.
Nguyen Quynh H
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