Directory assistance call processing and calling customer remote

Details Directory assistance call processing and calling customer remote Directory assistance call processing and calling customer remote

1988-07-25

1990-09-25

Levy, Stuart S.

Telephonic communications

Special services

Call diversion

379 88, 379 84, H04M 350, H04M 164

Patent

active

049598554

ABSTRACT:
Methods and apparatus are described for automatically connecting a calling customer to the customer identified by the directory number requested by the calling customer from a directory assistance operator. The calling customer need not disconnect and reoriginate a call; instead, the directory assistance system uses the directory number information located in response to the calling customer's request to control the establishment of a connection directly. The request for such a connection is detected by the operator or by a voice processing unit used to monitor a connection for announcing the directory number to the calling customer.

REFERENCES:
patent: 4164025 (1979-08-01), Dubnowski et al.
patent: 4608460 (1986-08-01), Carter et al.
patent: 4656624 (1987-04-01), Collins et al.
patent: 4677609 (1987-06-01), Piereth et al.
N. X. DeLessio et al., "An Integrated Operator Services Capability for the 5ESS System", ISS '84, Session 22 C, Paper 3, Florence, May 7-11, 1984, pp. 1-5.
C. M. Smits, "Telephone Management Functions", Philips Telecommunication Review, vol. 43, No. 2, Jun. 1985, pp. 172-181.
H. Mulla, "A PABX That Listens And Talks", Speech Technology, vol. 2, No. 2, Jan.-Feb. 1984, pp. 74-79.
G. Arndt et al., "Automatische Rufnummernauskunft Mid Dem Fernsprecher Als Datenstation-Das Versuchssystem AURA Fur Nebenstellenanlagen", Information Fernsprech-Vermittlungstechnik, vol. 8, No. 3, 1972, pp. 119-122.
D. S. Cheeseman et al., "Voice Signalling in the Telephone Network", The Radio and Electronic Engineer, vol. 53, No. 6, Jun. 1983, IERE, pp. 241-247.
S. D. Hester et al., "The AT&T Multi-Mode Voice Systems--Full Spectrum Solutions for Speech Processing Applications", Proceedings of the 1985 AVIOS Conference.
J. P. Maury, "The Electronic Directory Service", Commutation & Transmission, 5, No. 5, Dec. 1982, pp. 31-42.
"CCI Signs Deal with Northern", Telephony, Oct. 6, 1986, p. 100.

Affiliated with

Also associated with

Rating

Directory assistance call processing and calling customer remote does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Directory assistance call processing and calling customer remote, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Directory assistance call processing and calling customer remote will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-333661