Data processing: database and file management or data structures – Database design – Data structure types
Reexamination Certificate
2006-11-13
2009-06-09
Woo, Isaac M (Department: 2166)
Data processing: database and file management or data structures
Database design
Data structure types
C707S793000, C707S793000, C707S793000
Reexamination Certificate
active
07546315
ABSTRACT:
A device, method, and program for automatically reporting a software problem for a reproducing procedure and determining a place where a problem occurred in global user environments. Data including various types of messages assigned to individual languages is extracted from resource files of software that is used in international environments, and the data, together with additional attributes, is stored as a database in a form in which correspondences between languages are defined. Processing including translation of texts and translation of image data is performed for a problem reproductive scenario, a problem report, a screen shot, and other functions using the resource database prepared in the first step. The individual processing functions are organically linked to existing problem management tools. Thus, it enables switching of the language of data at appropriate time when data is exchanged in the software support operation.
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Kawada Yoshito
Maedera Masahiko
Sugano Kei
International Business Machines - Corporation
Toler Law Group
Woo Isaac M
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