Delivery expert system and method

Facsimile and static presentation processing – Static presentation processing – Communication

Reexamination Certificate

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Details

C358S403000, C358S405000, C358S407000

Reexamination Certificate

active

10662858

ABSTRACT:
An automated rule-based system for facilitating delivery of a fax document from a source to a destination over a network where an initial delivery attempt has been unsuccessful. Actions to be taken are based upon a time-variable set of input conditions which may be determined from one or more of the destination, the source, a database of past delivery attempts, and a human analyst. The actions may include one or more of resubmitting the fax document to the network for a next delivery attempt, canceling the document, sending a request to the source or destination for additional delivery information, and identifying the destination as a technical problem. The input conditions may include an identification of non-business days and non-business hours.

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