Delivery expert system and method

Details Delivery expert system and method Delivery expert system and method

2011-06-14

2011-06-14

Grant, II, Jerome (Department: 2625)

Facsimile and static presentation processing

Static presentation processing

Communication

C358S003120, C358S003130

Reexamination Certificate

active

07961344

ABSTRACT:
An automated rule-based system for facilitating delivery of a fax document from a source to a destination over a network where an initial delivery attempt has been unsuccessful. Actions to be taken are based upon a time-variable set of input conditions which may be determined from one or more of the destination, the source, a database of past delivery attempts, and a human analyst. The actions may include one or more of resubmitting the fax document to the network for a next delivery attempt, cancelling the document, sending a request to the source or destination for additional delivery information, and identifying the destination as a technical problem. The input conditions may include an identification of non-business days and non-business hours.

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patent: 5237428 (1993-08-01), Tajitsu et al.
patent: 5552901 (1996-09-01), Kikuchi et al.
patent: 5802271 (1998-09-01), Hashimoto et al.
patent: 6747761 (2004-06-01), Ranalli et al.

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