Electrical computers and digital processing systems: multicomput – Computer network managing – Computer network monitoring
Patent
1998-10-08
1999-12-14
Rinehart, Mark H.
Electrical computers and digital processing systems: multicomput
Computer network managing
Computer network monitoring
714 46, G06F 1338, G06F 1517
Patent
active
06003081&
ABSTRACT:
A data processing system and method are described for permitting a server computer system to generate a detailed repair request utilized to a remote client computer system. The server and client computer systems are coupled together utilizing a local area network. In response to an error in operation of the client caused by a malfunctioning part included within the client, the client identifies the malfunctioning part. The client automatically transmits a notification of the error and an identification of the part to the server without requiring a user's presence at the client. The server generates a detailed repair request which includes the identification of the part. The repair request is detailed including an identity of the malfunctioning part to be repaired and is generated remotely by the server without a user's presence at the client being required.
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Cromer Daryl Carvis
Kilmer Gregory W.
Pruett Gregory B.
Steinmetz Michael
Ward James Peter
Dillon Andrew J.
International Business Machines - Corporation
Rinehart Mark H.
Yociss Lisa B.
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