Data collection system

Details Data collection system Data collection system

1998-11-04

1999-09-07

Chan, Wing F.

Telephonic communications

Telephone line or system combined with diverse electrical...

Having transmission of a digital message signal over a...

379 38, 705 32, 348 14, H04M 1100

Patent

active

059498560

ABSTRACT:
A computer-based system is provided for collecting data from callers, including a customer's database corresponding to a customer's Dialed Number Identification Service (DNIS) and in which system the caller has an identification code. When a call is received, the DNIS is detected and is compared with the customer's database to determine the data to collect during the call. If a caller identification code is required, then the caller identification code is obtained and the caller identification code is compared, via the computer, with a check digit algorithm without referencing a caller identification code database. After the call is terminated, a call record is created for the received call.

REFERENCES:
patent: 5835575 (1998-11-01), Stoller et al.

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