Telephonic communications – Telephone line or system combined with diverse electrical... – Having transmission of a digital message signal over a...
Patent
1997-03-26
1998-11-10
Chan, Wing F.
Telephonic communications
Telephone line or system combined with diverse electrical...
Having transmission of a digital message signal over a...
705 32, 348 14, 379 38, H04M 1100
Patent
active
058355758
ABSTRACT:
A computer-based system is provided for collecting data from callers, including a customer's database corresponding to a customer's Dialed Number Identification Service (DNIS) and in which system the caller has an identification code. When a call is received, the DNIS is detected and is compared with the customer's database to determine the data to collect during the call. If a caller identification code is required, then the caller identification code is obtained and the caller identification code is compared, via the computer, with a check digit algorithm without referencing a caller identification code database. After the call is terminated, a call record is created for the received call.
REFERENCES:
patent: 5255183 (1993-10-01), Katz
patent: 5608784 (1997-03-01), Miller
Sandata Santrax System Overview and Report Samples, 1996.
Broadsky Bert E.
Stoller Gary
Chan Wing F.
Gerstman George H.
Mehler Raymond M.
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