Customized scripting

Details Customized scripting Customized scripting

2007-05-01

2007-05-01

Nguyen, Cao (Kevin) (Department: 2173)

Data processing: presentation processing of document, operator i

Operator interface

For plural users or sites

C715S748000

Reexamination Certificate

active

10327692

ABSTRACT:
Various implementations of the present invention provide systems and methods for customized scripting. One implementation provides for a visual display of a script to a user. The user makes use of the script in communicating with a specified person during a session. A computing system receives information relating to a specific session being conducted with the specified person. The computing system then processes the received information to generate output information that specifies a display of a customized script. The customized script contains a standard script determined by the specific session being conducted and information particular to the specified person. The output information is then received at a display device, and a display is generated thereon of the customized script for use by the user during the specific session with the specified person.

REFERENCES:
patent: 6100891 (2000-08-01), Thorne
patent: 2002/0022986 (2002-02-01), Coker et al.
patent: 2003/0074463 (2003-04-01), Swartz et al.
patent: 2004/0002907 (2004-01-01), Tosswill
patent: 01/67225 (2001-09-01), None
“User documentation for SAP's earlier version of scripting,” Written by SAP CRM Documentation Group, Published in Aug. 2000, 6 pgs.

Affiliated with

Also associated with

Rating

Customized scripting does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Customized scripting, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Customized scripting will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-3774494