Customized provision of automated menu options

Details Customized provision of automated menu options Customized provision of automated menu options

2011-07-19

2011-07-19

Goins, Davetta W (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Message management

C455S466000

Reexamination Certificate

active

07983401

ABSTRACT:
A system for utilization in connection with an automated telephone attendant comprises a recognizer component that determines information associated with a caller, such as identity of the caller, that is connected with the automated telephone attendant. An organization component dynamically determines which menu options to provide to the caller and an order of the menu options based at least in part upon the determined information associated with caller.

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