Electrical computers and digital processing systems: multicomput – Computer conferencing – Demand based messaging
Reexamination Certificate
2011-07-12
2011-07-12
Nguyen, Dustin (Department: 2454)
Electrical computers and digital processing systems: multicomput
Computer conferencing
Demand based messaging
C707S793000, C707S793000
Reexamination Certificate
active
07979493
ABSTRACT:
A Web site, through the use of a Rules Engine, determines an expertise level of a User for one or more topics on a Web page. The Rules Engine may analyze User related data, such as the search term used by the User to find the Web site, the past products purchased by the User, the path through the Web site taken by the User, the usage history by the User on the Web site, the demographics of the User and/or the self declared expertise level of the User, to determine an expertise level of the User for the topics on the Web page. A Display Engine may customize a Web page based on the expertise levels of a User so that topics on the Web page are presented in a manner most appropriate for the User. An Email Engine may be used to customize emails to the User so that topics in the email are presented in manner most appropriate for the User. A Support Entity Engine may also be used to route an incoming support inquiries from a User to an appropriate technical support person for the User.
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Bennett Bill
Fitzpatrick Shawn
Proctor Neil
Rechterman Barbara J.
Nguyen Dustin
The Go Daddy Group, Inc.
Watt Chris A.
Womack Stewart J.
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