Customize an email using an expertise level rules engine

Electrical computers and digital processing systems: multicomput – Computer conferencing – Demand based messaging

Reexamination Certificate

Rate now

  [ 0.00 ] – not rated yet Voters 0   Comments 0

Details

C707S793000, C707S793000

Reexamination Certificate

active

07979493

ABSTRACT:
A Web site, through the use of a Rules Engine, determines an expertise level of a User for one or more topics on a Web page. The Rules Engine may analyze User related data, such as the search term used by the User to find the Web site, the past products purchased by the User, the path through the Web site taken by the User, the usage history by the User on the Web site, the demographics of the User and/or the self declared expertise level of the User, to determine an expertise level of the User for the topics on the Web page. A Display Engine may customize a Web page based on the expertise levels of a User so that topics on the Web page are presented in a manner most appropriate for the User. An Email Engine may be used to customize emails to the User so that topics in the email are presented in manner most appropriate for the User. A Support Entity Engine may also be used to route an incoming support inquiries from a User to an appropriate technical support person for the User.

REFERENCES:
patent: 5793972 (1998-08-01), Shane
patent: 5809242 (1998-09-01), Shaw et al.
patent: 5832100 (1998-11-01), Lawton et al.
patent: 5838461 (1998-11-01), Hsieh
patent: 5848396 (1998-12-01), Gerace
patent: 5857175 (1999-01-01), Day et al.
patent: 5870724 (1999-02-01), Lawlor et al.
patent: 5887133 (1999-03-01), Brown et al.
patent: 5905862 (1999-05-01), Hoekstra
patent: 5983351 (1999-11-01), Glogau
patent: 6009410 (1999-12-01), LeMole et al.
patent: 6014638 (2000-01-01), Burge et al.
patent: 6091930 (2000-07-01), Mortimer et al.
patent: 6092101 (2000-07-01), Birrell et al.
patent: 6195426 (2001-02-01), Bolduc et al.
patent: 6298341 (2001-10-01), Mann et al.
patent: 6385592 (2002-05-01), Angles et al.
patent: 6405192 (2002-06-01), Brown et al.
patent: 6484149 (2002-11-01), Jammes et al.
patent: 6505166 (2003-01-01), Stephanou
patent: 6519589 (2003-02-01), Mann et al.
patent: 6560634 (2003-05-01), Broadhurst
patent: 6594654 (2003-07-01), Salam et al.
patent: 6615241 (2003-09-01), Miller et al.
patent: 6615247 (2003-09-01), Murphy
patent: 6745248 (2004-06-01), Gardos et al.
patent: 6757661 (2004-06-01), Blaser et al.
patent: 6789103 (2004-09-01), Kim et al.
patent: 6880007 (2005-04-01), Gardos et al.
patent: 6895430 (2005-05-01), Schneider
patent: 7319992 (2008-01-01), Gaos
patent: 2002/0035611 (2002-03-01), Dooley
patent: 2002/0049727 (2002-04-01), Rothkopf
patent: 2002/0065903 (2002-05-01), Fellman
patent: 2002/0091827 (2002-07-01), King et al.
patent: 2002/0129013 (2002-09-01), Thomas
patent: 2002/0188583 (2002-12-01), Rukavina et al.
patent: 2003/0126027 (2003-07-01), Nelson et al.
patent: 2003/0233345 (2003-12-01), Perisic et al.
patent: 2004/0044791 (2004-03-01), Pouzzner
patent: 2004/0068460 (2004-04-01), Feeley et al.
patent: 2004/0167982 (2004-08-01), Cohen et al.
patent: 2004/0199496 (2004-10-01), Liu et al.
patent: 2004/0247092 (2004-12-01), Timmins et al.
patent: 2004/0249709 (2004-12-01), Donovan et al.
patent: 2004/0249978 (2004-12-01), Marappan et al.
patent: 2004/0267723 (2004-12-01), Bharat
patent: 2005/0055321 (2005-03-01), Fratkina et al.
patent: 2005/0102354 (2005-05-01), Hallenbeck et al.
patent: 2006/0004763 (2006-01-01), Horvitz et al.
Sep. 15, 2010 Non-Final Rejection, U.S. Appl. No. 10/944,645 (Publication US 2006-0064637 A1).
Dec. 8, 2010 Response to Sep. 15, 2010 Non-Final Rejection, U.S. Appl. No. 10/944,645 (Publication US 2006-0064637 A1).
Nov. 15, 2010 Non-Final Rejection, U.S. Appl. No. 10/944,645 (Publication US 2006-0064637 A1).
Dec. 28, 2010 Response to Nov. 15, 2010 Non-Final Rejection, U.S. Appl. No. 10/944,645 (Publication US 2006-0064637 A1).

LandOfFree

Say what you really think

Search LandOfFree.com for the USA inventors and patents. Rate them and share your experience with other people.

Rating

Customize an email using an expertise level rules engine does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Customize an email using an expertise level rules engine, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Customize an email using an expertise level rules engine will most certainly appreciate the feedback.

Rate now

     

Profile ID: LFUS-PAI-O-2724563

  Search
All data on this website is collected from public sources. Our data reflects the most accurate information available at the time of publication.