Data processing: presentation processing of document – operator i – Operator interface – For plural users or sites
Reexamination Certificate
2004-03-18
2011-11-22
Ke, Simon (Department: 2174)
Data processing: presentation processing of document, operator i
Operator interface
For plural users or sites
C715S792000, C715S771000, C715S704000
Reexamination Certificate
active
08065618
ABSTRACT:
Systems and techniques are described for a computer program product that can provide an interaction center (IC) manager's graphical user interface on an interconnected display device. The graphical user interface includes an overview area displaying at least one user-selected statistic that relates to a user-selected group of interaction center agents being monitored and a detailed area displaying a list of each of the user-selected group of interaction center agents being monitored and further displaying for each of the listed agents at least one user-selected monitored statistic relating to the listed agents.
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Hamner Brett
Kruger Jodette
Kumar Janaki
Nadella Venupriya
Pricken Thorsten
Fish & Richardson P.C.
Ke Simon
SAP (AG)
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