Customization of an interaction center manager's graphical...

Data processing: presentation processing of document – operator i – Operator interface – For plural users or sites

Reexamination Certificate

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C715S792000, C715S771000, C715S704000

Reexamination Certificate

active

08065618

ABSTRACT:
Systems and techniques are described for a computer program product that can provide an interaction center (IC) manager's graphical user interface on an interconnected display device. The graphical user interface includes an overview area displaying at least one user-selected statistic that relates to a user-selected group of interaction center agents being monitored and a detailed area displaying a list of each of the user-selected group of interaction center agents being monitored and further displaying for each of the listed agents at least one user-selected monitored statistic relating to the listed agents.

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