Customer support system

Details Customer support system Customer support system

2007-05-22

2007-05-22

Cheng, Joe H. (Department: 3714)

Education and demonstration

Question or problem eliciting response

Response of plural examinees communicated to monitor or...

C434S107000, C434S219000, C434S362000, C705S002000, C706S027000

Reexamination Certificate

active

10354169

ABSTRACT:
A customer support system for improving the skill of a person engaged in a business with reduced cost for technical training support and enhancing practical training. The customer support system includes a computer system for introducing training contents from a service providing side to a customer side through a computer network; an instructor training facility for training an instructor based on training contents; and a remote technique training support device for the instructor, for supporting technical training on the customer side, from the service providing side, through the computer network.

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