Customer-side market segmentation

Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Discount or incentive

Reexamination Certificate

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Details

C709S203000, C709S218000, C709S219000, C709S222000, C707S793000

Reexamination Certificate

active

10091424

ABSTRACT:
A system and method for customer-side market segmentation and categorization. This segmentation is done without disclosing sensitive private customer information to the business. A customer downloads a categorization module to a portable device (PDA, wireless cellular phone, etc.) or personal computer. A business defines a decision procedure corresponding to a set of defined customer categories. The business sends their rule set to the customer's device, which uses the rules and a set of stored customer-specific historical and demographic information to determine into which of the business-specific customer categories the customer falls. The categorization module may use any of a variety of methods, such as decision trees, neural networks, Bayesian belief networks, k-nearest neighbor, genetic algorithms, or rule sets. The customer category is sent to the business without other personal data for the business to prepare appropriate promotional material or initiate specific actions.

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patent: 2003/0130904 (2003-07-01), Katz et al.
patent: 2004/0117261 (2004-06-01), Walker et al.
Bogardus, Charlotte, The right tools can help operators identify and track customers for the millennium v33n3 pp. 32, 55, 1999.

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