Customer service messaging, such as on mobile devices

Details Customer service messaging, such as on mobile devices Customer service messaging, such as on mobile devices

2011-05-17

2011-05-17

Appiah, Charles N (Department: 2617)

Telecommunications

Radiotelephone system

Special service

C455S466000, C455S412100, C455S411000

Reexamination Certificate

active

07945252

ABSTRACT:
A mobile device and corresponding service provider are configured to provide a user of the mobile device with access to one or more instant messaging help entities, from the mobile device. The one or more instant messaging help entities may be associated with the corresponding service provider or with a service that is external to the corresponding service provider. In some cases, some of the one or more instant messaging help entities may be embedded as part of the mobile device or service, so that access to the one or more help entities may not be permanently terminated by the user. In some cases, the user may control access to some of the one or more instant messaging help entities, such as by adding or removing the access to the instant messaging help entities from a list of instant messaging entities.

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