Customer service electronic form generating system

Details Customer service electronic form generating system Customer service electronic form generating system

1992-11-18

1998-06-30

Black, Thomas G.

Data processing: database and file management or data structures

Database design

Data structure types

707102, 707104, 707508, G06F 1730

Patent

active

057748870

ABSTRACT:
An apparatus for producing a series of electronic forms that are related to completing a task. The apparatus includes a computer system in which one or more databases are stored. The computer system displays a list of tasks that can be selected by a customer service representative. Each task has associated with it a series of forms that must be completed. Each form includes a plurality of fields, each of which has an associated database. A code segment associated with each field processes data as it is entered into the field and stores the data in the field's associated database. The system also provides a task map indicating the forms that must be completed to finish a given task, as well as the forms that have already been completed.

REFERENCES:
patent: 4308582 (1981-12-01), Berger
patent: 4903229 (1990-02-01), Schmidt et al.
patent: 5033009 (1991-07-01), Dubnoff
patent: 5047960 (1991-09-01), Sloan
patent: 5189608 (1993-02-01), Lyons et al.
patent: 5208907 (1993-05-01), Shelton et al.
patent: 5228121 (1993-07-01), Fontaine et al.
patent: 5267155 (1993-11-01), Buchanan et al.
patent: 5280610 (1994-01-01), Travis, Jr. et al.
patent: 5299305 (1994-03-01), Oomae et al.
patent: 5317646 (1994-05-01), Sang, Jr. et al.
patent: 5319777 (1994-06-01), Perez
patent: 5392390 (1995-02-01), Crozier

Affiliated with

Also associated with

Rating

Customer service electronic form generating system does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Customer service electronic form generating system, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Customer service electronic form generating system will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-1872538