Data processing: database and file management or data structures – Database design – Data structure types
Reexamination Certificate
2005-03-29
2005-03-29
Alam, Shahid (Department: 2172)
Data processing: database and file management or data structures
Database design
Data structure types
C707S793000, C707S793000
Reexamination Certificate
active
06873990
ABSTRACT:
A system and method for clustering user contexts in a customer self service system that performs resource search and selection. The customer self service system includes a context attribute database comprising types of user contexts and one or more context attributes associated with each user context for processing by the system, and context attribute function database comprising functions for computing values for each context attribute. The context clustering system receives user interaction data from among a database of user interaction records and a distance metric for associating closeness of the user interaction data and clusters the user interaction data according to the distance metric to determine new user contexts and associated attributes for use in subsequent resource searches initiated by users in the system. Improved user query definition and resource lookup results from the new determined user context attributes. The user interaction data comprises past and present user queries, system responses to user queries, raw context information including: one or more of static, historical context, transient context, organizational context, community context, and environment context, and, other raw context associated with the user and dependent upon that user's interaction state and customer query domain.
REFERENCES:
patent: 5021953 (1991-06-01), Webber et al.
patent: 5237499 (1993-08-01), Garback
patent: 5303361 (1994-04-01), Colwell et al.
patent: 5321833 (1994-06-01), Chang et al.
patent: 5375244 (1994-12-01), McNair
patent: 5446891 (1995-08-01), Kaplan et al.
patent: 5524187 (1996-06-01), Feiner et al.
patent: 5546516 (1996-08-01), Austel et al.
patent: 5600835 (1997-02-01), Garland et al.
patent: 5608899 (1997-03-01), Li et al.
patent: 5619709 (1997-04-01), Caid et al.
patent: 5710899 (1998-01-01), Eick
patent: 5724567 (1998-03-01), Rose et al.
patent: 5754939 (1998-05-01), Herz et al.
patent: 5768578 (1998-06-01), Kirk et al.
patent: 5787422 (1998-07-01), Tukey et al.
patent: 5794178 (1998-08-01), Caid et al.
patent: 5826260 (1998-10-01), Byrd, Jr. et al.
patent: 5841437 (1998-11-01), Fishkin et al.
patent: 5850531 (1998-12-01), Cox et al.
patent: 5918217 (1999-06-01), Maggioncalda et al.
patent: 5930501 (1999-07-01), Neil
patent: 5974412 (1999-10-01), Hazlehurst et al.
patent: 5999927 (1999-12-01), Tukey et al.
patent: 6006221 (1999-12-01), Liddy et al.
patent: 6012067 (2000-01-01), Sarkar
patent: 6014661 (2000-01-01), Ahlberg et al.
patent: 6097386 (2000-08-01), Bardon et al.
patent: 6105023 (2000-08-01), Callan
patent: 6134541 (2000-10-01), Castelli et al.
patent: 6173287 (2001-01-01), Eberman et al.
patent: 6226408 (2001-05-01), Sirosh
patent: 6256633 (2001-07-01), Dharap
patent: 6327590 (2001-12-01), Chidlovskii et al.
patent: 6347313 (2002-02-01), Ma et al.
patent: 6421668 (2002-07-01), Yakhini et al.
patent: 6442526 (2002-08-01), Vance et al.
patent: 6490577 (2002-12-01), Anwar
patent: 6502091 (2002-12-01), Chundi et al.
patent: 6578037 (2003-06-01), Wong et al.
patent: 6661431 (2003-12-01), Stuart et al.
patent: 20010051958 (2001-12-01), deVries et al.
patent: 20020129015 (2002-09-01), Caudill et al.
patent: 20030018632 (2003-01-01), Bays et al.
Billsus, D., et al., “A Learning agent for wireless news access,” Proceedings of IUI 2000: International Conference on Intelligent User Interfaces, ACM, Jan. 9-12, 2000, pp. 33-36, XP-002205011.
Olsen, K., et al., “Visualization of a document collection: The Vibe System”, Information Processing & Management, Elsevier, Barking, GB, vol. 29, No. 1, 1993, pp. 69-81, XP 000574984.
Mladenic, D, “Text-learning and related intelligent agents: a survey”, IEEE Intelligent Systems, IEEE, vol. 14, No. 4, Jul. 1999, pp. 44-54, XP-002205012.
Göker, A., “Capturing Information Need by Learning User Context”, 16th International Joint Conferent in Artificial Intelligence: Learning About User Workshop, Jul. 31, 1999, pp. 21-27, XP-002205013.
Anonymous, “Taxonomized Web Search”, IBM Technical Disclosure Bulletin, IBM Corp. New York, US, vol. 40, No. 5, May 1, 1997, pp. 195-196, XP-002133594; and.
Davies, J., et al., “Knowledge Discovery and Delivery”, British Telecommunications Engineering, London, GB, vol. 17, No. 1, Apr. 1, 1998,,pp. 25-35, XP-000765546.
Alam Shahid
Morris, Esq. Daniel P.
Scully Scott Murphy & Presser
Woo Isaac
LandOfFree
Customer self service subsystem for context cluster... does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Customer self service subsystem for context cluster..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Customer self service subsystem for context cluster... will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-3420909