Customer satisfaction method and system for network printers

Details Customer satisfaction method and system for network printers Customer satisfaction method and system for network printers

2007-03-29

2011-11-08

Weiss, John G. (Department: 3688)

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

Discount or incentive

Reexamination Certificate

active

08055537

ABSTRACT:
A method teaches monitoring at least one printing device via a communication network. A usage profile may be received from the printing device. The usage profile may include data that reflects usage of a consumable or a number of clicks by the printing device over a period of time. The usage profile may be compared to a service history profile to create a service-dependent usage profile. If the received service-dependent usage profile satisfies a reward criterion a user of the printing device may be provided with a reward.

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