Customer responding system, computer terminal, customer...

Details Customer responding system, computer terminal, customer... Customer responding system, computer terminal, customer...

2007-01-09

2007-01-09

Tran, Quoc (Department: 2614)

Telephonic communications

Reception of calling information at substation in wireline...

C379S210010, C379S265010, C379S265050

Reexamination Certificate

active

10613216

ABSTRACT:
When a call from external telephone network can not be forwarded to a telephone terminal used by a requested communicator, a client PC of the communicator who took the call, accepts an inputting of call back data, displaying the call back message, to communicate to the requested communicator by the concerned communicator. The concerned client PC sends the accepted call back data to the client PC used by the designated requested communicator. When the client PC of the sending destination receives the call back data, it notifies the concerned communicator that he/she has received a call back data. Furthermore, the client PC of the sending destination responds to an instruction by a communicator, and lists the received call back data in the inputted order.

REFERENCES:
patent: 5754636 (1998-05-01), Bayless et al.
patent: 6263061 (2001-07-01), Tanaka et al.
patent: 6324263 (2001-11-01), Sherwood et al.
patent: 6704403 (2004-03-01), Lurie et al.
patent: 6798872 (2004-09-01), Matsumoto et al.
patent: 7035388 (2006-04-01), Kurosaki
patent: 2000-332898 (2000-11-01), None
patent: 1020020003631 (2002-01-01), None

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