Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Operations research or analysis
Reexamination Certificate
2011-08-23
2011-08-23
Robinson Boyce, Akiba K (Department: 3628)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Operations research or analysis
C705S002000, C705S003000, C705S004000
Reexamination Certificate
active
08005700
ABSTRACT:
A customer relationship management (CRM) system and method accessible via a network. The system comprises: a user interface that provides distributed access for customers and support providers to case information within the CRM system; a case management system for managing customer cases, wherein the case management system includes a system for assigning cases to different tiers within a support provider hierarchy; and a compliance tracking system that determines customer compliance and provides a compliance indicator on customer case management pages.
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Shen, K.H.W. et al, WAP mail service and short message service for mobile CRM [customer relationship management], Dec. 11, 2000-Dec. 13, 2000, Multimedia Software Engineering, 2000. Proceedings. International Symposium on Digital Object Identifier: 10.1109/MMSE.2000.897212, Publication Year: 2000 , pp. 201-207.
Amitabh Prasanna
Carpenter Jeffrey D.
Cotter Francis J.
Gee Cynthia N.
Boyce Akiba K Robinson
Hoffman Warnick LLC
International Business Machines - Corporation
Lashmit Douglas
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