Data processing: database and file management or data structures – Database design – Data structure types
Reexamination Certificate
2005-12-27
2005-12-27
Alam, Hosain (Department: 2161)
Data processing: database and file management or data structures
Database design
Data structure types
C707S793000, C715S708000
Reexamination Certificate
active
06981000
ABSTRACT:
Disclosed is a customer relationship management system and operation method thereof that enables a technician to seize the customer's satisfaction and sensitivity with respect to respective service providers, perform reception of the corresponding customer based on the seized information, register the seized information in a database, and perform a service using a proper reception for the corresponding customer after confirming the sensitivity of the customer. According to the customer relationship management system and operation method, the customer can directly select the technician, and thus remove the uneasy feeling caused by a strange visitor. Also, by confirming again the customer's satisfaction with the service after completion of the service providing, the reliability of the service with respect to the customer is improved.
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An Seong Nam
Bae Young Pyo
Choi Yoon Woo
Han Min Sook
Jo Yeong Seok
Alam Hosain
Fleshner & Kim LLP
Goddard Brian
LG Electronics Inc.
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