Customer queue control method and system

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179 15A, 340286R, 377 6, 377 27, 364478, 364900, G08B 700

Patent

active

043982573

ABSTRACT:
A customer queue control system for an establishment having a plurality of customer service stations utilizes a main queue and a plurality of local queues, and includes a detector to detect the presence of a customer at the head of the main queue, keys at each service station to signify the status of that station, a voice message device to direct a customer at the head of the main queue to a local queue selected to provide the probable minimum waiting time, and a data processing system for controlling the voice message device in accordance with the presence of a customer in the main queue, the number of customers in each local queue, the status of each local queue, and the probable service delay time per customer in each local queue.

REFERENCES:
patent: 3304416 (1967-02-01), Wolf
patent: 3582949 (1971-06-01), Forst
patent: 3803578 (1974-04-01), LaVanway
patent: 3868670 (1975-02-01), O'Nory et al.
patent: 3870818 (1975-03-01), Barton et al.
patent: 3893094 (1975-07-01), Thorson et al.
patent: 3893097 (1975-07-01), Lach et al.
patent: 3921160 (1975-11-01), Ratner
patent: 3998045 (1976-12-01), Lester
patent: 4276444 (1981-06-01), Tanimoto et al.
Bank Systems & Equipment; Sep. 1979, "Customer Waiting Time Cut 10-50% with Lobby Traffic Control Gear", by J. Fioravante.
Gorney, L.; "Queuing Theory, The Science of Wait Control"-Part I-Queue Representation (Apr. 1979) and Part II: System Types (May 1979); Byte Publications, Inc.
Bank Systems & Equipment, Jan. 1979; Advertisement Re "Electrotec, Inc. New Microprocessor Lobby Control System"-p. 90.
Bank Systems & Equipment, Jan. 1979, Advertisement Re "Custom Alert Teller Traffic Direction System", pp. 120.

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