Telephonic communications – With usage measurement – Call traffic recording by computer or control processor
Patent
1997-05-21
2000-09-26
Kuntz, Curtis A.
Telephonic communications
With usage measurement
Call traffic recording by computer or control processor
379114, 379124, 379126, 379127, H04M 1500
Patent
active
061251739
ABSTRACT:
A method and system of telephone call processing that provides information to customers while telephone calls are made. Summary information for a customer is stored. A call from the customer is received alt a network switch. The network switch transmits information identifying the customer to a billing analysis system. The billing analysis system transmits the summary information for the customer to the network switch and an audio message based on the summary information is played to the customer.
REFERENCES:
patent: 4979207 (1990-12-01), Baum et al.
patent: 5146491 (1992-09-01), Silver et al.
patent: 5222125 (1993-06-01), Creswell et al.
patent: 5291543 (1994-03-01), Freese et al.
patent: 5381467 (1995-01-01), Rosinski et al.
patent: 5384831 (1995-01-01), Creswell et al.
patent: 5408526 (1995-04-01), McFarland et al.
patent: 5450477 (1995-09-01), Amarant et al.
patent: 5506893 (1996-04-01), Buscher et al.
patent: 5515425 (1996-05-01), Penzias et al.
patent: 5544229 (1996-08-01), Creswell et al.
patent: 5553131 (1996-09-01), Minervino, Jr. et al.
patent: 5557664 (1996-09-01), Burns et al.
patent: 5568541 (1996-10-01), Greene
patent: 5570417 (1996-10-01), Byers
patent: 5577101 (1996-11-01), Bohm
patent: 5579379 (1996-11-01), D'Amico et al.
patent: 5581607 (1996-12-01), Richardson, Jr. et al.
patent: 5592537 (1997-01-01), Moen
patent: 5627887 (1997-05-01), Freedman
patent: 5659601 (1997-08-01), Cheslog
patent: 5844972 (1998-12-01), Jagadish et al.
patent: 5862471 (1999-01-01), Tiedemann, Jr. et al.
patent: 5915006 (1999-06-01), Jagadish et al.
patent: 5982864 (1999-11-01), Jagadish et al.
patent: 5987108 (1999-11-01), Jagadish et al.
Jagadish Hosagrahar V.
Mumick Inderpal S.
AT&T Corporation
Kuntz Curtis A.
Tieu Binh K.
LandOfFree
Customer profile based customized messaging does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Customer profile based customized messaging, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Customer profile based customized messaging will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-2106777