Customer navigation system and customer navigation method

Details Customer navigation system and customer navigation method Customer navigation system and customer navigation method

2005-08-30

2005-08-30

Dharia, Rupal (Department: 2141)

Electrical computers and digital processing systems: multicomput

Distributed data processing

Processing agent

C709S228000, C709S241000, C709S241000, C709S241000, C709S206000, C709S218000

Reexamination Certificate

active

06938066

ABSTRACT:
A custom navigation system is composed of a customer navigation terminal to be carried by a customer entering a facility having a memory function of information relating to the customer and a communication function with outside, a customer guide server installed at a particular point in the facility and, when the customer navigation terminal has come near, communicates with the terminal to perform a navigation of the customer. The customer navigation terminal has a nickname memory for storing a nickname of the customer, and the customer guide server has a caller for calling the nickname stored in the nickname memory and a voice synthesizer for synthesizing the called nickname as a voice.

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U.S. Appl. No. 09/716,317, filed Nov. 21, 2000, Pending.
U.S. Appl. No. 09/716,301, filed Nov. 21, 2000, Pending.

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