Customer interaction process and system

Details Customer interaction process and system Customer interaction process and system

2005-09-12

2008-12-09

Le, Thien M. (Department: 2876)

Registers

Systems controlled by data bearing records

Banking systems

C705S014270

Reexamination Certificate

active

07461774

ABSTRACT:
A customer interaction process may include conducting various activities at customer interaction console in addition to banking transactions. The customer interaction process may include retrieving customer account information associated with the customer and conducting a customer service activity with the customer at the console using the account information. The customer interaction process may also include retrieving banking product information associated with a banking product and conducting at least one sales activity using the banking product information. The customer interaction process may also include providing marketing information to customers at the customer interaction console. A customer interaction system includes various office and electronic components used to implement the customer interaction process.

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