Customer feedback device on a machine console

Details Customer feedback device on a machine console Customer feedback device on a machine console

1993-12-02

1995-02-21

Smith, Matthew S.

Photocopying

Contact printing

Light boxes

355204, 355205, 355207, 355208, G03G 2100

Patent

active

053920953

ABSTRACT:
A method of notification to a remote customer support service in response to an operator's dissatisfaction with either machine performance or copy quality is initiated by the operator pressing a dialog button on the console of the machine to start an interactive feedback session through the machine interface. The button signals notification to a remote station. The remote location interacts with the operator to remove the source of dissatisfaction with the help of the operator, through an automated adjustment of machine control parameters or dispatch of a service technician.

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Xerox Disclosure Journal, vol. 18, No. 2, Mar./Apr. 1993, p. 145.

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