Customer definable integrated voice/data call transfer technique

Details Customer definable integrated voice/data call transfer technique Customer definable integrated voice/data call transfer technique

1989-10-24

1991-04-16

Dwyer, James L.

Telephonic communications

Special services

Reserved call

379211, 379212, 379 96, H04M 358

Patent

active

050089307

ABSTRACT:
In the present invention, a first agent terminal, of a group of multi-windowing agent terminals, answers an integrated voice/data call by (i) directly receiving and displaying call-related information from a communication system in a "Phone" window, and (ii) retrieving data information from a host database system, and then transferring the voice portion and either (a) predetermined received call-related information, or (b) a current data display status indication directly to a second agent terminal of a second group of agent terminals. The second agent terminal uses the received data to access a same or other host database system for automatically displaying the pertinent data at the second agent terminal to continue the voice and data call.

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Canavan et al., IEEE Global Telecomm. Conf. & Exhibition, Hollywood, Fla., Nov./Dec. 1988, vol. 2, pp. 883-887.

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